Terms & Conditions
PAYMENT INFORMATION
Payments accepted by Credit Card or Debit Card. Genesis Home and Gardens will not be liable for any charges incurred making the payment such as Bank transfer fees or Credit Card fees. Genesis Home and Gardens does not charge a percentage fee for use of a credit card with the exception of American Express which will incur a 3% charge.
DELIVERY INFORMATION
Genesis Home & Garden are please to offer free delivery on orders over £15.00 to mainland UK. For those customers outside of mainland UK please contact Gemma via email or telephone to ask for carriage prices.
Deliveries are made to your delivery address door, It is not our responsibility to take goods into your premises. Deliveries are made with a 3rd party carrier and likely to be by Van or Lorry – it is not the responsibility of Genesis Home and Gardens to ensure that the delivery address is accessible and there is no liability to Genesis Home and Gardens for any re-delivery charges or late deliveries. Any accessibility issues must be disclosed at the time of order. Deliveries will be made between 8.00am and 6.00pm and must be signed for. ETA information on the day of delivery are at the discretion of the carrier Genesis Home and Gardens will therefore not be able to guarantee delivery times.
Please inspect the goods at delivery – any claims for damages or missing goods must be made with the carrier at the time of delivery. All information regarding missing items and damaged items will need to be noted on the carriers paperwork. Claims must be made within 5 working days of delivery. Refused goods that arrive back with Genesis Home and Gardens that are in good condition will result in a returned delivery charge.
RETURNS AND CANCELLATIONS
Returns of whole orders can be made within 7 days of receipt of goods and must be received by us in original packaging and good condition (this excludes special orders). You are responsible for any carriage charge for the return and also the original delivery charge. Genesis Home and Gardens does not accept part order returns.
Cancellation of an order will result in a £20 admin fee and should goods have already been dispatched further charges maybe incurred, this is regardless of whatever reason you have for cancellation. Credits are processed within 28 days. Returns must be arrange by phone or email prior to being sent to Genesis Home and Gardens.
OTHER INFORMATION
Although Genesis Home and Gardens endeavour to display correct pricing and description at all times, Genesis Home and Gardens reserve the right to refuse the sale of incorrectly priced products. If you need to reach us, please email us on gemma@genesis-homegarden.co.uk, please note that due to the increasing amount of viruses that are unknowingly sent by computers, your email may not be received through our secure email gateway. This can happen if you send attachments. We suggest that you await confirmation from us that an attachment can be received if you need to send one. Also please bear in mind that your email may not be replied to as it may have a virus attached. We recommend you contact us via phone or fax if you have not received email confirmation from us.
Alternatively, you can call us on 01642 713 000, or fax us on 01642 713777, our lines are available from 9.00 am to 5.00 pm Monday to Friday. You can also write to us at: Genesis Home and Gardens , 7 Ellerbeck Way, Stokesley Business Park, Stokesley, TS9 5JZ. Genesis Home and Gardens does not disclose your details to any third parties. If you have any queries regarding our privacy policy, please contact us. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected will only be used to process your current order, if applicable.
Genesis Home and Gardens know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your Credit Card Security is vital to us. 20% VAT is included on all final prices shown in your shopping cart. These terms and conditions apply except in cases of force majeure. These terms & conditions of sale do not affect your statutory rights as a consumer. To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at legalisation.gov.uk